STORE POLICIES
Customer Care
We aim to provide the best quality products and service, and in saying that, in the unlikely event of a refund or replacement request, contact us at VIA THE CHAT BOX ON SITE ( Located on your page as a chat symbol and at the bottom of our FAQ page as a - 'Get In Touch' box) within 24 hours of receiving your item(s) and we will do our best to resolve the issue.
Returns are not accepted due to the nature of the goods sold.
We are not responsible for wrong addresses or lost / stolen items after shipment / delivery.
Payment Methods
Credit / Debit Cards / PAYPAL and through Apple Pay are accepted forms of payment
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their Personally Information is being collected, used, and shared when you visit or make a purchase from shopdecodebeauty.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser and IP address and some of the cookies that are installed on your device. When ordering or registering on our site, as appropriate, you will be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process and fulfill your transactions.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.
HOW WE USE 'COOKIES' ?
We use cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our service. By clicking on accept, you agree to our use of such technologies for marketing and analytics. You can opt - out.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do use Google Analytics to track customer behaviour, stripe and paypal. We do not sell, trade, or otherwise transfer to outside parties This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We do not include or offer third-party products or services on our website.
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• Via Email
Can change your personal information:
• By emailing us
• By logging in to your account
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under the age of 13 years old.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
To be in accordance with CANSPAM Act, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence. It is your right as a European citizen.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
shopdecodebeauty.com
VIA THE CHAT BOX ON SITE Located on your page as a chat symbol and at the bottom of our FAQ page as a - 'Get in Touch' box
We are based in Ireland